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How to change your billing information

To change your Dropbox billing information, including your credit card number, follow the instructions for your account type.

If you want to cancel, learn how to cancel your Dropbox subscription.

Dropbox Plus, Family, or Professional

Sign in to dropbox.com and then click My billing page below to be taken directly to your billing settings. Then, click Update next to Payment method.

My billing page

Or, you can change your billing information by following these steps:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the upper right corner.
  3. Click Settings.
  4. Click Billing.
  5. Next to Payment Method, click Update.
    • If your payment method is Mobile, you’ll have to visit the Apple App Store or Google Play Store to manage your payment method.
  6. Add a new credit card number or link a PayPal account.
    • Note: Customers in India will have the option to use UPI as a payment method at checkout.
  7. If your currency isn’t changing, you can change your zip code or country by adding a payment method that matches your new location.

Note: Only the Family manager on a Dropbox Family plan can make changes to billing information.

Learn how to change your currency.

Learn how to change your organization name on an invoice.

Dropbox Business admins

Certain types of admins can change the billing information for a Dropbox Business account. To do so, sign in to dropbox.com and click My team’s billing page to be taken directly to your billing settings. Then, click Update next to Payment method. 

My billing page

Or, you can change your billing information by following these steps:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin console on the left side.
  3. Click the Billing tab.
  4. Next to Payment method, click Update.
  5. Add a new credit card or link a PayPal account.
    • Note: Customers in India will have the option to use UPI as a payment method at checkout.

Did you purchase a Dropbox subscription on your phone?

If you bought a Dropbox subscription from an Android device, you’ll need to update your billing information through Google Play.

If you bought a subscription from an Apple device, you’ll need to update your billing information through iTunes.

Why can’t I find my Dropbox billing information?

If you still can’t find your billing information, you may have accidentally signed in to a free Dropbox account that you didn’t realize you had. To find the account associated with a charge on your credit card, use our credit card charge look up tool.

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