Are you tired of waiting for your EPOS system to print receipts? Or maybe you’ve seen a customer cancel a purchase and walk out of your store because it was taking too long to ring them up?

If you’ve experienced these or similar problems, there’s a good chance it’s time to upgrade your EPOS system. In fact, many businesses struggle to recognize when it’s time to upgrade their hardware and software, feeling like, “If it isn’t broken, don’t fix it.”

But there are a number of reasons why you may want to upgrade your system sooner rather than later. Let’s take a closer look at a few.

You Legally Are Required to Upgrade

You may have heard of the Making Tax Digital law. This law, first introduced in 2019, requires businesses in the UK to maintain digital records and submit their tax returns electronically using approved software.

Believe it or not, there are still some restaurants, pubs, convenience stores, and others who still do things the old fashioned way, i.e. only accept cash or use the old school “click-clack” credit card machines. These businesses are going to have a hard time after April 2026, the date by which all businesses must be in compliance with Making Tax Digital. And, frankly, if you’re not taking digital payments in 2025, maybe it’s high time you do!

You Spend Too Much Time on Repetitive Tasks

You may already have a digital record keeping system in place. If so, the reason above may not be enough for you to consider an upgrade. However, you may be spending too much time doing repetitive tasks, such as exporting sales from your EPOS and re-importing them into your accounting system.

Modern EPOS systems offer a wide range of integrations with accounting software, which can dramatically reduce the amount of time you need to spend manually transferring data from one system to another. Not only can an integrated EPOS reduce your busy work, but by digitizing all your transactions and customer data, you’ll be able to better analyze your data and identify customer preferences and trends. That, in turn, will make restocking easier and help you run your business more efficiently!

Stuff Doesn’t Work the Way It Should

Sometimes, technology just doesn’t want to cooperate. Maybe there was a system error and it wiped out all your day’s sales, leaving you high and dry without a data backup. Or maybe it just takes forever to get a transaction to go through. Or maybe the system just crashes right during your busiest day and you have to process everything manually!

These are all signs that your system is likely in dire shape and in need of an upgrade.

You Want to Cultivate Customer Loyalty

Upgrading your EPOS system can have a direct impact on customer loyalty by enhancing speed, convenience, and personalization. A modern EPOS ensures faster transactions, reducing wait times and improving the overall shopping experience.

But that’s not all! They can also offer loyalty programs with tailored promotions. A modern EPOS helps capture valuable customer data, letting you make personalized recommendations and offers that make customers feel valued.

Looking to upgrade your EPOS? Look no further! Everything EPOS has everything you need to create and deliver memorable customer experiences and streamlined business operations. Contact us to get started today!