The N Gauge Society, a thriving community of railway modelling enthusiasts, travels the country every weekend, setting up stands at model railway exhibitions to showcase products, engage with members, and sell items ranging from miniature trees to entire train sets.

Over the years, the society relied on taking cash or using a standalone card machine, disconnected from any inventory or membership system. They were unable to view a member’s sales history, assign new purchases to members, or track inventory onsite at each event they attended. Maintaining their stock and membership database was a slow, manual chore that made it nearly impossible to understand what items were selling and who was buying them.

N Gauge Society knew they needed to upgrade their EPOS system with a mobile, intuitive solution that could integrate with their database, allowing volunteers to download member records before each event and override the system when necessary for one-off cash transactions. Additionally, as a volunteer organisation, they regularly have new people working their booth at events and therefore needed a more intuitive and standardized method for handling purchases.

With these complex criteria, they knew they needed help from the experts at Everything EPOS.

Getting on the Right Track

Everything EPOS stepped in with a tailored solution that modernised the customer experience at events. Everything EPOS developed a custom script to enable importing inventory data and exporting sales records effortlessly, providing a clear view of what was sold and what needed restocking.

The upgraded system also made event operations far more cohesive for the organization and its many volunteers. At every stand, attendees can now sign up as members, with their details seamlessly integrated into the system. Because member data and pricing often change—managed through shared spreadsheets across multiple locations—any volunteer working their stand can easily load the latest information. Now, whether selling a single model tree or a detailed locomotive, volunteers have instant access to member records and purchase history, ensuring a consistent experience for customers no matter which event they attend.

Full Steam Ahead for N Gauge Society

Implementing a more sophisticated EPOS system has transformed how N Gauge Society operates. Now, volunteers can load up their member database to the system before attending an event, giving them easy to member information, including their purchase history, with a quick scan of their member card. And if they don’t have it, volunteers can look up the member and reprint their card on the spot as needed.

The new system also enables N Gauge Society to provide quicker customer service at events, enabling them to checkout customers faster and, therefore, to serve more customers. And when an event is over, they can easily track what items sold and what remains, ensuring they maintain accurate stock levels and alerting them to items that need to be reordered.

With their new EPOS system, N Gauge Society is equipped to take their show on the road with less hassle and a better customer experience.