If you have trouble with your terminal’s internet connection, please follow the steps below:

1. Unplug all the cables from the terminal or charging base. Then reconnect them making sure the connections are firm.

2. Unplug any wires from the plug socket, router, or phoneline port. Then and reconnect them making sure the connections are firm.

3. Soft reboot your terminal following the steps below:

– Hold down the yellow ‘clear’ button and the ‘punctuation mark’ button at the same time until the screen goes blue or black.

– The terminal should automatically restart. If it doesn’t, press the green ‘enter’ button until the terminal powers on.

Note: if your terminal has a power button, use it to turn the machine off and on again instead of following the above steps.

4. If your terminal is connected via Wi-Fi, repeat the steps for your router as well.

If these steps do not work, please get in touch with us at:

UK 01905 790615