Clerks

1. Signing on Clerks

ICRTouch supports 5 methods of signing clerks in. Depending on how your system is configured you could be using any 1 or more of these methods.

2. Secret Pin Numbers

Each cashier is allocated a secret number of up to 4 digits. This can be entered either using the onscreen numeric keypad if you have one, or by pressing the sign on button which brings up a numeric keypad.

Pin numbers can be changed in Program Mode 3 – Clerk | Clerk Feature | Secret Sign on Number.

3. Preset One Shot Clerk Keys

Pressing the required preset clerk key logs that cashier on.

4. Magnetic Cards

Swipe the clerk card through the card reader.

5. iButtons/Dallas Keys

Press the ibutton on the ibutton reader. If magnetic stick on ibuttons are being used, then the system can be confirgured to sign the clerk off when the ibutton is removed.

6. Biometrics

ICRTouch supports selected biometric readers allowing sign on via fingerprint, please ask your dealer for more details.

7. Signing Off

The cashier can be signed off by enter 0 on the numeric keypad followed by the sign on key or by pressing the Sign Off key.

Clerk Interrupt and Floating Clerks

1. Clerk Interrupt

Clerk interrupt allows cashiers to use a terminal even though another cashier currently has an active sale open. When the new cashier signs on to the till, the current active clerk is pushed into a buffer in the background when it can be later recalled.

To recall the cashier’s previous transaction, they simply sign onto the terminal as normal.

2. Suspend & Resume

Suspend & Resume keys allow a cashier to effectively interrupt its own sale and process a second one. This is useful for times when the customer has left the tilling area to perhaps get something else, the till operator can still continue to process other customers until that customer returns.

Pressing the Suspend key pushes the current active sale into a buffer in the background, allowing the cashier to begin a new sale. The sale will stay there until the Resume Key is pressed. Only the cashier that owns the suspended sale can resume it.

3. Floating Clerks

Floating clerks allow cashiers to move their current sale from one terminal to another. This process happens automatically when the cashiers’ signs onto a terminal, but they have a sale currently active on another. There are times when the clerk’s sale cannot be floated across, for example if there is a dialog on the screen prompting for cooking instructions or if the clerk is program mode etc. Under these conditions the terminal will show the error message ‘Clerk Busy’.

4. Clerk Change

Clerk change is a special function that allows you to change the cashier of the current sale, without restarting the sale. Common uses for this function are Manager Override that allows a manager clerk to take control of the current sale to correct/refund items off, and hair dressing applications which allows multiple clerks to tend a single customer each accruing commission for the work that they performed.